Cancellation, Returns and Exchanges
You always have the right to cancel yourÂ order within 14 days in accordance with applicable consumer protection legislation. You use your right by notifying our customer service that you regret your purchase.
The goods must be returned intact within 14 days from the date you obtained your package. Contact our customer service that you regret your purchase. Then, we will send a return form by email.
You, the customer, is responsible for the product’s condition from the time you received the goods and the return shipping. If the goods are not in the same state has Mikkas entitled to deduct an amount equal to the product’s depreciation compared to the product’s original value of the return amount.
Case of changing size, please contact our customer service and write what size you want to change to.
If you want to exchange your product to another product, you have to make a return on the product that you do not longer want to keep and then place a new order.
Once we have received and registered your returned goods, we will refund you. It normally takes about 2-5 days before you receive a refund. A confirmation of your return and refund will be sent via email.
Bank Card/Debit Cards
If you paid by debit/credit card we sendÂ back money to the debit / credit card that you used for your purchase.
When paying with Klarna Invoice you adjusts amount on your bill at the return, we will not send any new bill. You pay the following fees on return:
– Â Goods you have chosen to keep.
– Â Service charge of 4Â EUR
If you choose to return the entire order then the invoice will be adjusted to your customer account with Klarna.
If you choose to return parts of the order then the amount will be adjusted on your next invoice you get sent home.
At the complaint of defective goods or supplies, please contact our customer service as soon as possible. We stand for the return shipping on approved claims and mis-delivered goods. Our customer service will send you a claim form by email which you must then print out and fill in.